SHIPPING
To ensure the best possible delivery service, your order will be sent out via UPS (Italy) or UPS - DHL (EU and Extra EU).
As soon as your products have been handed over to the courier, you’ll receive an e-mail with the tracking number and a link to the carrier's website that will allow you to monitor the status of your delivery at any time.
Free shipping over 100€/100£. (UE ONLY - Zone 01)
Free shipping over 200€/200£. ALL OVER THE WORLD
In the event that you receive damaged products or your delivery is lost, you are kindly requested to contact our Customer Service
SHIPPING PRICES
- Italy - 6.99€
- Europe Zone 01 - 13.99€
(Austria, Belgium, Bulgaria, Czech Republic, Denmark, Germany, Estonia, Spain, Spain (Canary Islands), Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Switzerland)
- Europe Zone 02 - 24.99€
(Cyprus, Hungary, Slovenia, Norway)
- United Kingdom - 21.99€
- Rest of the world - 49.99€
DELIVERY TIMES
In general, shipments in Italy are delivered within 2-3 days from the time of sending.
Shipments to the rest of the European Union take approximately 3-5 days.
Shipments to the rest of the world take approximately 7-9 working days (not accounting for customs delays).
PAYMENTS & PRICING
To ensure the highest payment security, Stelvio Collection uses PayPal and Stripe for all online payments.
PayPal and Stripe accepts payments made via the most common credit cards or from a PayPal account.
Your financial data will be processed directly by PayPal and Stripe and will not be shared with Stelvio Collection.
The prices of the products shown on the website include Italian VAT (22%).
The prices and availability of the products displayed on the website are subject to change without notice at any time.
Extra - EU CUSTOMS DUTIES
For deliveries requested to countries outside the European Union, any import customs duties will be borne by the recipient.
We are not aware of the amount of customs duties, which will be communicated to you by the courier once the shipment has arrived at its destination.
We therefore invite you to contact your country's customs authorities in advance to verify the costs and any import limits.
(UK) From January 1, 2021, due to Brexit, shipments to the United Kingdom with a total purchase amount exceeding £135.00 will incur customs duties and any other costs that are the responsibility of the customer.
In no case is the Customer Service aware of the amount of these costs because they vary for each country and cannot be indicated at the time of order completion.
We advise you to contact the UK Customs Office for more information.
In case of refusal of the goods by the customer or non-delivery:
the amount to cover the following expenses will be withheld:
shipping cost + return shipping cost + customs for return and charged to the recipient.
The price of the goods will be refunded.
