Shipping and Payments
📦 Shipping and Payments
Every order ships from our warehouses in Italy and Switzerland with a tracked carrier.
As soon as your products have been handed over to the courier, you’ll receive an e-mail with the tracking number and a link to the carrier's website that will allow you to monitor the status of your delivery at any time.
Free Shipping Policy
Free shipping is applied automatically at checkout when your order total reaches the threshold for your destination:
- Italy & European Union: free shipping over 150€
- Switzerland: free shipping over 100 CHF
- United Kingdom: free shipping over 200€
- United States: free shipping over 350€
- Norway, Japan & rest of the world: free shipping over 250€
Free shipping applies to the Standard service. Express delivery, where available, is always charged, but at a reduced rate once you pass the threshold.
Partial returns: if your order qualified for free shipping and you return part of it, so that the items you keep fall below the threshold, the standard shipping rate for your zone is deducted from your refund. This applies only to deliveries in Switzerland or outside the European Union, Norway, Iceland, Liechtenstein and the United Kingdom. If you withdraw from your whole order, the standard delivery cost is refunded. See our Returns & Exchanges page for full details, including return shipping costs.
Shipping Prices
Every price below shows the full rate first, then the rate that applies once you pass the free shipping threshold for your zone.
Italy - threshold 150€
Standard Shipping: 5.99€ → free
European Union - threshold 150€
Standard Shipping: 11.99€ → free
Express Shipping: 19.99€ → 8.00€
(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
Switzerland - threshold 100 CHF
PostPac Economy (Swiss Post): 7 CHF → free
United Kingdom - threshold 200€
Standard Shipping: 18.99€ → free
Express Shipping: 28.99€ → 10.00€
United States - threshold 350€
Standard Shipping: 35.00€ → free
Standard + Insurance: 45.00€ → 10.00€
Express Shipping: 55.00€ → 20.00€
Express + Insurance: 65.00€ → 30.00€
Norway - threshold 250€
Standard Shipping: 26.00€ → free
Express Shipping: 36.00€ → 10.00€
Japan - threshold 250€
Standard Shipping: 27.00€ → free
Standard + Insurance: 44.00€ → 9.99€
Express Shipping: 42.00€ → 15.00€
Express + Insurance: 59.00€ → 24.99€
Rest of the world - threshold 250€
Standard Shipping: 29.99€ → free
Standard + Insurance: 44.99€ → 9.99€
Express Shipping: 47.99€ → 18.00€
Express + Insurance: 62.99€ → 27.99€
All rates are shown in euro and include VAT where applicable. The exact options available to you are calculated at checkout based on your delivery address.
Return Shipping Costs
Exchanges are free in Switzerland and the European Union, where we send you a prepaid return label. From Malta, Cyprus and Hungary the label costs 11.99€, from the United Kingdom 39€ (label and customs clearance). For all other countries we ship the new item at our expense and sending the original item back is at your expense.
Refunds (orders placed from 1 October 2026): return shipping is at your expense. You choose how to send the parcel back in the returns portal:
- Our prepaid label (Switzerland, European Union and United Kingdom), deducted from your refund: Italy and Germany 8€, other European Union countries 11.99€, Switzerland 7 CHF, United Kingdom 39€ (label and customs clearance). One fee per return, however many items are in the parcel.
- Your own shipment with any tracked carrier: nothing is deducted. Not available from the United Kingdom.
- United Kingdom: our prepaid label only, because the parcel comes back with customs documents that we prepare. Parcels sent on your own are treated as a new import, and the duties, taxes and fees charged to us are deducted from your refund.
- All other countries (outside Switzerland, the European Union and the United Kingdom): returns are at your expense, own shipment only, including any customs or return fees.
Faulty or incorrect items are always returned at our expense. Orders placed before 1 October 2026 keep the return conditions stated at the time of purchase. Full details on our Returns & Exchanges page.
Parcel Protection & Insurance
Orders within the European Union, the United Kingdom, Norway and Switzerland are covered by us as standard. Your parcel travels at our risk until it reaches you: if it is lost or never delivered, we reship or refund it at no cost to you. There is nothing to add at checkout and no extra fee - this protection is included in every order.
For the United States, Japan and the rest of the world, an optional insured shipping service is available at checkout. These parcels travel long distances through several carriers and customs authorities, where tracking can be limited and claims harder to pursue. If you select the insured option and your parcel is lost or fails to be delivered, we reship it immediately at no extra cost.
We recommend the insured option for high-value orders shipped outside Europe.
Delivery Times
Estimated transit times once your parcel has been handed to the carrier. Customs clearance delays are not included.
- Italy: 1-4 business days
- European Union: 2-5 business days (Express 1-3)
- United Kingdom: 2-6 business days (Express 2-4)
- Norway: 3-7 business days (Express 2-4)
- Switzerland: 2 business days
- United States: 4-8 business days (Express 2-4)
- Japan: 7-15 business days (Express 3-6)
- Rest of the world: 7-15 business days (Express 4-8)
Secure Payments
We accept Apple Pay, Google Pay, credit cards (Visa, Mastercard, American Express), PayPal, Klarna and bank transfer. Payments are processed securely by our payment providers: your financial data is never shared with Stelvio Collection.
🌍 Customs & Duties
In this section, you’ll find all the information regarding customs duties and import taxes for international orders. If your order is shipped outside the European Union, additional charges may apply. Learn more about how customs fees are calculated, who is responsible for them, and what to expect when ordering from abroad.
For UK and US orders, any import duties are calculated and paid at checkout and we clear customs on your behalf, so no extra costs are due on delivery.
United Kingdom
UK VAT is included in our prices. Orders up to £135 have no import duties. On orders over £135, any UK import duties are calculated and added at checkout, and we clear customs on your behalf. No extra charges are due on delivery.
Returns from the UK travel only with our prepaid label (39€ for the label and customs clearance, deducted from your refund or paid before we ship an exchange), because we prepare the customs documents that bring the parcel back as returned goods. A parcel sent on your own is treated as a new import: the duties, taxes and fees charged to us on arrival are deducted from your refund.
We are sorry about this cost. Since Brexit every parcel between the United Kingdom and the European Union has to clear customs, and couriers charge a small brand like ours carriage, clearance fees and duties on every single return. The fee covers only part of what a UK return costs us.
United States
US import duties are calculated and collected at checkout, and we clear customs on your behalf. No extra charges are due on delivery.
Extra-EU Customs Duties
For non-EU deliveries (except the United Kingdom and the United States, see above), any import customs duties are at the recipient’s expense. The exact amount will be communicated by the courier upon arrival at the destination. We recommend contacting local customs authorities for cost estimates.
Delivery Exceptions
Your parcel is covered by us until it reaches you. There are a few situations, however, where a delivery fails for reasons we cannot control or verify. In these cases we are not able to reship or refund free of charge:
- Incorrect or incomplete address. Please check street, number, postcode and phone number carefully before confirming your order - most failed deliveries start here.
- Delivery to a parcel-forwarding service, PO box or unattended address. Once a parcel is handed over to a forwarder, we have no visibility and no recourse over what happens to it afterwards.
- Unpaid customs charges or refused delivery. See the Refusal of Goods section below for how the refund is calculated in this case.
- Repeated failed delivery attempts where the carrier was unable to reach you and the parcel is returned to sender.
- Parcels the carrier records as delivered to the address you provided.
If one of these happens to you, write to us anyway. We will look at every case individually and do whatever we reasonably can to sort it out with the carrier.
Refusal of Goods / Non-Delivery
If an order is refused or cannot be delivered, we refund it once the parcel is back with us.
European Union, Norway, Iceland, Liechtenstein and United Kingdom: we refund the products and the standard delivery cost you paid. Only the cost of returning the parcel to us is deducted.
Switzerland and rest of the world: the following costs are deducted from the refund:
- Initial shipping cost
- Return shipping cost
- Customs fees for return
The product cost is refunded. This does not affect your statutory right of withdrawal.
