Stelvio Collection FAQ
Find answers to the most common questions about shipping, payments, returns, and product details at Stelvio Collection. Discover our worldwide shipping options, secure payment methods, and hassle-free return policies. Need help with sizing or materials? Explore our FAQs for all the details. Fast, reliable, and customer-focused service—ride with confidence with Stelvio Collection! 🚴♂️
How can i contact customer service?
You can contact our customer service by phone at+41763070776 or by email at info@stelviocollection.com. We are available every day from 8:00 AM to 7:00 PM.
What payment methods are accepted?
We accept payments via Apple Pay and Google Pay, credit card (Visa, Mastercard, American Express), bank transfer, PayPal, Klarna.
What happens if my parcel gets lost?
We offer two shipping options: with or without insurance.
If you choose insured shipping, you will receive a full refund in case of loss.
If you choose uninsured shipping, we will not be able to issue any refund in case your parcel is lost.
What if my parcel appears as delivered but I haven’t received it?
If your parcel is marked as delivered by the courier but you have not received it, we recommend the following steps:
- (e.g. reception, concierge) to see if someone accepted the delivery on your behalf.
- you provided at checkout.
- with your tracking number for more detailed delivery information.
If your shipment was insured, we will immediately reship your order at no additional cost.
If your shipment was not insured, we regret to inform you that we cannot take responsibility for the lost parcel, as delivery was confirmed by the courier.
For future orders, we strongly recommend selecting the insured shipping option for full protection in case of loss or delivery issues.
How long does it take to deliver the products?
Delivery time depends on your location and the chosen shipping method. For more details, please refer to the shipping page.
Can i return or exchange a product?
Yes, we accept returns and exchanges within 15 days of purchase. Ensure that the product is in its original condition and that you have requested a return authorization through our customer service at this address: returns@stelviocollection.com.
What are the product warranty policies?
We offer a quality guarantee on all our products. If you encounter manufacturing defects, please contact us and we will do our best to resolve the issue.
How can i track my order?
You will receive an order confirmation email with a link to track the shipment. You can also log in to your account on Stelvio Collection to check the status of your order.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk purchases. Contact us directly for information on wholesale prices.
What should i do if the product i want is out of stock?
If a product is out of stock, you can sign up for the waiting list to receive a notification when it becomes available again. You can also contact our customer service for information on restocking.
