Write to info@stelviocollection.com or message us on WhatsApp at +41 76 307 07 76. We are available Monday to Friday, 8:00-12:30 and 15:30-19:30. If your question is about an order, please include your order number.

We accept payments via Apple Pay and Google Pay, credit card (Visa, Mastercard, American Express), bank transfer, PayPal, Klarna.

Free standard shipping is applied automatically at checkout when your order reaches the threshold for your destination:

• Italy and European Union: over 150€
• Switzerland: over 100 CHF
• United Kingdom: over 200€
• Norway, Japan and rest of the world: over 250€

All rates and delivery options are on our Shipping and Payments page.

Delivery time depends on your destination and the shipping method you choose: for example 1-4 business days in Italy and 2-5 in the rest of the European Union. All details are on our Shipping and Payments page.

European Union, United Kingdom, Norway and Switzerland: your parcel travels at our risk and is covered as standard. If it is lost or never delivered, we reship it or refund you at no cost.

Japan and rest of the world: you can choose insured shipping at checkout. If an insured parcel is lost, we reship it immediately at no extra cost; without insurance we cannot reship it free of charge.

Details are in the Parcel Protection section of our Shipping and Payments page.

If the tracking shows your parcel as delivered but you do not have it, please:

1. check with neighbours, reception or concierge, in case someone accepted it for you;
2. check that the delivery address in your order confirmation is correct;
3. contact the carrier with your tracking number for the exact delivery details.

If it still does not turn up, write to us with your order number. When the carrier records a parcel as delivered to the address provided we cannot reship it free of charge, but we will open a claim with the carrier and do whatever we reasonably can to help.

Yes, within 14 days of delivery, through our returns portal: no account needed, just your order number and email.

• Exchanges are always free: a different size, a different colour or a different product.
• Refunds are possible too: return shipping is at your expense (see the next question).

Items must be unused, unwashed and with all original tags. Full details on our Returns & Exchanges page.

Exchanges: nothing. In Switzerland and the European Union we also send you a prepaid return label.

Refunds: return shipping is at your expense. You can:

• use our prepaid label (Switzerland, European Union and United Kingdom): its cost is deducted from your refund: Italy and Germany 8€, other European Union countries 11.99€, Switzerland 7 CHF, United Kingdom 17€, one fee per return;
• or send the parcel yourself with a tracked carrier of your choice: nothing is deducted.

From all other countries, returns are at your expense: send the parcel yourself with a tracked carrier.

Faulty or incorrect items are always returned at our expense. Orders placed before this policy took effect keep the return conditions stated at the time of purchase.

All our products are covered by the legal guarantee of conformity, which in the European Union lasts two years from delivery. If an item is faulty, damaged or not as described, write to sales@stelviocollection.com with your order number and a few clear photos of the problem. We handle these cases personally, also after the 14-day window, and the return is always at our expense.

You will receive an order confirmation email with a link to track the shipment. You can also log in to your account on Stelvio Collection to check the status of your order.

Yes, we offer discounts for bulk purchases. Contact us directly for information on wholesale prices.

If a product is out of stock, you can sign up for the waiting list to receive a notification when it becomes available again. You can also contact our customer service for information on restocking.