📦 Shipping and Payments
To ensure the best possible delivery service, your order will be sent out via UPS or Poste Italiane (Italy) or UPS - DHL (EU and Extra EU).
As soon as your products have been handed over to the courier, you’ll receive an e-mail with the tracking number and a link to the carrier's website that will allow you to monitor the status of your delivery at any time.
Free Shipping Policy
Free shipping over 100€/100£ (EU ONLY - Zone 01)
If a customer purchases two shirts of different sizes, exceeding 100€ for free shipping, and then returns one item, the initially waived shipping cost will be deducted.
Free shipping over 200€/200£ (Worldwide)
Shipping Prices
Italy: 5.99€
Switzerland: 7CHF (Swiss Post)
Europe Zone 01: 11.99€
(Austria, Belgium, Bulgaria, Czech Republic, Denmark, Germany, Estonia, Spain, Canary Islands, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia)
Europe Zone 02: 24.99€ (Cyprus, Hungary, Slovenia, Norway)
United Kingdom: 18.99€
Rest of the world: 49.99€
Shipping Insurance Policy
To protect our customers in the event of loss or failed delivery, we offer the option to insure your parcel at checkout for a small additional fee.
choose to insure your parcel, it will be fully covered. In case of loss or delivery failure, we will reship it immediately at no extra cost.
choose not to insure your parcel, Stelvio cannot take responsibility for any issues that may occur during shipping.
We strongly recommend selecting the insurance option for full peace of mind.
Delivery Times
Italy: 2-3 days
Europe (EU): 3-5 days
Rest of the world: 7-9 working days (customs delays not included)
Secure Payments
To ensure maximum security, we use PayPal & Stripe, accepting all major credit cards and PayPal accounts. Your financial data is processed securely and not shared with Stelvio Collection.
🌍 Customs & Duties
In this section, you’ll find all the information regarding customs duties and import taxes for international orders. If your order is shipped outside the European Union, additional charges may apply. Learn more about how customs fees are calculated, who is responsible for them, and what to expect when ordering from abroad.
Extra-EU Customs Duties
For non-EU deliveries, any import customs duties are at the recipient’s expense. The exact amount will be communicated by the courier upon arrival at the destination. We recommend contacting local customs authorities for cost estimates.
UK (Post-Brexit)
From January 1, 2021, orders over £135.00 to the UK are subject to customs duties, payable by the customer.
Costs vary by country and cannot be calculated at checkout.
Contact UK Customs Office for more information.
Refusal of Goods / Non-Delivery
If an order is refused or cannot be delivered, the following costs will be deducted from the refund:
• Initial shipping cost
• Return shipping cost
• Customs fees for return
• The product cost will be refunded.
